Shipping Policy – PASSION

Last updated: October 13, 2026

At PASSION, we want you to enjoy a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver clothing orders placed through our online store.

1. Order Processing

All orders are processed after payment has been successfully received.

We keep our products in stock and prepare orders for shipment from our own inventory.

Orders are processed on business days, excluding weekends and public holidays. Processing times may vary depending on order volume and product availability.

If a significant delay occurs, we will inform you as soon as reasonably possible.

2. Worldwide Shipping

PASSION offers worldwide shipping to eligible destinations.

Available shipping destinations and delivery options are displayed at checkout. Some destinations may be excluded due to shipping restrictions or other applicable requirements.

Please ensure that your shipping address, including your postal code and contact details, is complete and accurate when placing your order.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

The final shipping cost may depend on your delivery destination and the available shipping method.

Any applicable shipping charges will be communicated clearly before payment.

4. Estimated Delivery Times

Our estimated delivery time is 7–12 business days.

Delivery times may vary depending on the destination country, local postal services, customs procedures, public holidays, and other unforeseen circumstances.

Unless otherwise agreed, we will deliver your order within the applicable statutory period, generally 30 days under Dutch consumer law.

If we are unable to deliver within the agreed period, you may have the right to set an additional reasonable deadline or cancel your purchase where permitted by applicable law.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation to your email address.

Where tracking is available, the confirmation will include a tracking number or tracking link.

Please allow some time for tracking information to become available after dispatch.

6. International Shipping and Customs

For international orders, customs duties, import taxes, VAT, and handling charges may apply depending on the destination country and where the goods are shipped from.

Any additional charges payable by the customer will be communicated as clearly as possible before the order is completed, where applicable.

For deliveries outside the European Union, local import requirements and additional charges may apply.

7. Delayed, Lost or Damaged Packages

If your order has not arrived within the estimated delivery period, please contact us at passion-co@hotmail.com.

We will investigate the issue and assist you in resolving it.

PASSION remains responsible for the goods until they are delivered to you, unless an exception under applicable law applies.

If a package is lost, damaged, or not delivered, we will work with the shipping carrier where necessary to resolve the issue.

Your statutory consumer rights, including any applicable rights to cancellation or a refund, remain unaffected by this policy.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at passion-co@hotmail.com.

We will do our best to correct the address before your order is dispatched. Changes cannot be guaranteed once the shipment is in transit.

9. Returns and Refunds

If you wish to return clothing purchased from PASSION, please consult our separate Return and Refund Policy.

Consumers purchasing online in the Netherlands and other applicable EU countries generally have a statutory withdrawal period of 14 days after receiving their order, subject to legal exceptions.

Customers may inspect clothing as they reasonably would in a physical store. They may be responsible for diminished value caused by handling beyond what is necessary to inspect the items.

Customers are responsible for direct return shipping costs only where permitted by law and where they were properly informed of this obligation before purchase.

Where required by law, refunds include the standard outbound delivery costs. Refunds will be processed within the applicable statutory deadlines.

Nothing in this policy limits your statutory consumer rights.

10. Contact Information

For questions about shipping, delivery, or an existing order, please contact us:

Store name: PASSION
Customer service email: info@passionn.co

Thank you for shopping with PASSION. We appreciate your trust in our brand!