Return and Refund Policy – PASSION

Last updated: October 13, 2026

At PASSION, we want you to be satisfied with your purchase. If you are not happy with your order, you may be able to return your items in accordance with this Return and Refund Policy and applicable consumer protection laws.

1. Right to Cancel Your Order

If you are a consumer purchasing online in the Netherlands or the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.

The withdrawal period begins when you, or a person you designate other than the carrier, receive the goods. For orders delivered in multiple shipments, the period generally begins when you receive the last item.

You must inform us of your decision to withdraw within the applicable 14-day period.

2. How to Request a Return

To request a return, please contact us through the contact form available on our website.

Please include:

• Your order number
• The item or items you wish to return
• A brief message explaining that you wish to return your order

We will provide the applicable return instructions and return address.

You may also exercise your statutory right of withdrawal through any other legally valid withdrawal method available to you.

After notifying us of your withdrawal, you generally have a further 14 days to send the goods back.

3. Return Conditions

Returned clothing should be handled with reasonable care.

You may inspect items as you reasonably would in a physical store. You may be responsible for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the items.

Where possible, please return clothing with its original labels, accessories, and packaging.

However, missing original packaging does not automatically remove your statutory right of withdrawal.

Defective, damaged, or incorrectly supplied items are covered by your applicable legal rights and are not treated as ordinary change-of-mind returns.

4. Return Shipping Costs

Customers are responsible for paying the return shipping costs for ordinary returns.

If you return an item because you have changed your mind, selected the wrong size, or no longer wish to keep the product, you must arrange and pay for the return shipment yourself.

PASSION does not cover return shipping costs for ordinary returns, provided you have been informed of this obligation before completing your purchase.

We recommend using a tracked shipping service and keeping your proof of postage.

If an item is defective, damaged, or incorrectly supplied, please contact us before returning it. We will handle the matter in accordance with applicable Dutch and EU consumer protection laws.

Nothing in this section limits your statutory consumer rights.

5. Refunds

Once you validly withdraw from your purchase, we will refund the payments covered by applicable law.

This generally includes the purchase price and the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs for a more expensive delivery method are generally not refundable.

Refunds will be made using the original payment method unless you expressly agree otherwise. No refund fee will be charged.

We will process refunds within the applicable statutory deadline, generally within 14 days after being informed of your decision to withdraw.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Return shipping costs paid by the customer are not refunded for ordinary returns, except where required by law.

6. Damaged, Defective, or Incorrect Items

If you receive clothing that is damaged, defective, or different from what you ordered, please contact us through the contact form on our website.

Please include your order number and, if possible, photographs showing the issue.

We will review your request and provide an appropriate solution in accordance with applicable law.

Depending on the circumstances, you may be entitled to repair, replacement, a price reduction, or a refund.

Your statutory rights regarding defective or incorrectly supplied goods are not limited by this policy.

7. Exchanges

If you would like a different size or item, please contact us through the contact form on our website.

Exchanges are subject to stock availability. If an exchange is not possible, you may be able to return the item and place a new order.

For ordinary exchanges, customers are responsible for applicable return shipping costs, subject to mandatory consumer protection laws.

8. Items Excluded by Law

Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies, such as certain personalised products or sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Any exclusion will apply only where permitted by law. Ordinary clothing is not automatically excluded from the right of withdrawal.

9. Contact Us

For all return, refund, or exchange inquiries, please use the contact form available on our website.

Please include your order number so we can assist you efficiently.

We aim to respond to inquiries within 1–3 business days.

Store name: PASSION

Thank you for shopping with PASSION. We appreciate your trust in our brand.